This policy describes how we collect and use any information you share with us via this website.


Privacy Policy

This privacy policy reflects the requirements of the General Data Protection Regulations (GDPR) which came into effect in the UK on the 25th May 2018 and describes how and why the SATCC uses your personal information, how we protect your privacy when doing so, and your rights and choices regarding this your personal information.

Our use of your personal information allows us to provide you with useful services, fundraise more efficiently and help us work towards our vision of ensuring that every spa, salon and therapist within the UK, and beyond, is trained to warmly welcome anyone living with, being treated for or recovering from cancer.

What personal information do we collect?

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We collect, store and use the following kinds of personal information:

  • Your name, postal address and contact details including telephone number and email address;
  • Your business name, postal address and contract details.

How do we collect personal information about you?

Most of the personal information we collect, and process is provided to us directly by you when you sign up to our newsletter, make a general enquiry about our services or make a donation.

How do we use the personal information you have shared with us?

We use the personal information you have given us in order to:

  • Provide you with the information, advice or service you have asked for;
  • Administer your donation, including processing Gift Aid;
  • Keep you informed of the charity’s ongoing work and thank you for your support;
  • Respond to or fulfil any requests, complaints or queries you make to us;
  • List your SATCC approved spa, salon or independent therapist in the Postcode Finder tool on our website.

How can you manage your contact preferences?

We want to ensure it is easy for you to let us know how you want us to communicate with you, so at any time you can opt in or out of our marketing communications by contacting us at and we will endeavour to action your request within 48 hours of receiving your email.

How do we ensure the security of your personal information?

We take the security of your personal information seriously and ensure that both physical and digital measures are in place to protect your details. Our web forms are encrypted and our website security is routinely monitored.

We do not share your personal information with third parties.

How long do we store your personal information?

The length of time we store your personal information for depends on how long we can ensure the accuracy of the data, the relevance of it to the charity and to ensure we adhere to any regulatory requirements.

What are your data protection rights?

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing your personal information are:

(a) Your specific consent.

(b) We have a legitimate interest.

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us on if you wish to make a request.

If you have any concerns about our use of your personal information, you can make a complaint to us at the details below:

Organisation Details:

Name:      Standards Authority for Touch in Cancer Care
Address:   SATCC, 15 Monkswell, Farnham, Surrey GU10 1RH

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address
Information Commissioner’s Office
Wycliffe House
Water Lane

Helpline number: 0303 123 1113

ICO website:

This policy was last updated on: 22nd January 2024